Problem Determination When Unable to Load DiagnosticsUse the following procedure to obtain an error code. The service organization uses the error code todetermine which field replaceable units (FRUs) are needed to restore the system to correct operation.Step 1Are the online diagnostics installed on this system?NO Go to “Step 3” on page 138.YES Go to “Step 2”.Step 2This step attempts to load online diagnostics in service mode.1. Reboot the partition.2. If the keyboard POST indicator displays, press the numeric 6 key on the keyboard to indicate thatdiagnostics are to be loaded from the hard disk.3. Type the requested passwords.4. Follow the instructions to select a console.5. Wait until the diagnostics load or the system appears to stop.Did the diagnostics load?NO Go to “Step 4” on page 138.YES Go to “Step 5” on page 140.Chapter 9. Hardware Problem Determination 137
