Getting StartedE-Plex Advanced ACS User’s Guide PKG 3114 0106 2–15Windows XP vs. Palm HotSync vs. E-Plex Advanced ACSSoftware CompatibilityWhen using the E-Plex Advanced ACS Software with certain Windows XP PCs, a softwarecompatibility problem exists if older versions of the Palm Desktop OS and its HotSyncManager are installed. For example, in some XP PCs with Palm Desktop OS 4.x andHotSync Manager 4.x, you may experience problems HotSyncing your M-Unit. If youencounter this compatibility problem with your XP PC and Palm Desktop, follow the stepsbelow to resolve it.Important: Before you download the updates, you must have already installed on your XPPC Palm Desktop OS 4.x or higher. You must download the newer Palm Desktop 4.1.4Eupgrade from the Palm website, irrespective of what model of Palm PDA you currentlyhave.Complete the following steps to resolve the compatibility issue:1. Go to the following download page of the Palm website:http://www.palm.com/us/support/downloads/windesk414e.html2. Scroll the page all the way to the bottom and click on the following link:1. Ready to download? Begin here. (42MB file)3. Follow the on-screen download instructions to upgrade your current Palm Desktop andHotSync Manger to the newer Palm Desktop 4.1.4E and HotSync Manager 6.0.1.The next time you HotSync the E-Plex Advanced ACS software between your XP PC and M-Unit, your PC and M-Unit will successfully upload and download data.Entering Customer Key Information Into the M-UnitBefore you can transfer files to the lock, you must complete the registration of the M-Unit.1. On the M-Unit, tap the E-Plex ACS icon. The M-Unit prompts you to set the CustomerKey before you can continue.
