ENGLISH 23TROUBLESHOOTINGSymptom RemedyBluetooth®No Bluetooth device isdetected.• Search from the Bluetooth device again.• Reset the unit. ( 3)Bluetooth pairing cannotbe made.• Make sure you have entered the same PIN code toboth the unit and Bluetooth device.• Delete pairing information from both the unit and theBluetooth device, then perform pairing again. ( 12)Echo or noise is heard duringa phone conversation.• Adjust the microphone unit’s position. ( 12)• Check the [ECHO CANCEL] setting. ( 15)Phone sound quality ispoor.• Reduce the distance between the unit and theBluetooth device.• Move the car to a place where you can get a bettersignal reception.Voice calling method is notsuccessful.• Use voice calling method in a more quietenvironment.• Reduce the distance from the microphone when youspeak the name.• Make sure the same voice as the registered voice tagis used.Sound is being interruptedor skipped during playbackof a Bluetooth audio player.• Reduce the distance between the unit and theBluetooth audio player.• Turn off, then turn on the unit and try to connectagain.• Other Bluetooth devices might be trying to connect tothe unit.The connected Bluetoothaudio player cannot becontrolled.• Check whether the connected Bluetooth audio playersupports Audio/Video Remote Control Profile (AVRCP).(Refer to the instructions of your audio player.)• Disconnect and connect the Bluetooth player again.Symptom RemedyANDROID• Sound cannot be heardduring playback.• Sound output only fromthe Android device.• Reconnect the Android device.• If in [HAND MODE], launch any media playerapplication on the Android device and start playback.• If in [HAND MODE], relaunch the current mediaplayer application or use another media playerapplication.• Restart the Android device.• If this does not solve the problem, the connectedAndroid device is unable to route the audio signal tounit. ( 25)Cannot playback at[BROWSE MODE].• Make sure KENWOOD MUSIC PLAY APP is installed onthe Android device. ( 10)• Reconnect the Android device and select theappropriate control mode.• If this does not solve the problem, the connectedAndroid device does not support [BROWSE MODE].( 25)“NO DEVICE” or “READING”keeps flashing.• Switch off the developer options on the Androiddevice.• Reconnect the Android device.• If this does not solve the problem, the connectedAndroid device does not support [BROWSE MODE].( 25)Playback is intermittent orsound skips.Turn off the power saving mode on the Android device.“ANDROID ERROR” /“NA DEVICE”• Reconnect the Android device.• Restart the Android device.