check that the print head(s) are fixed in their blockedposition (towards the rear of the printer).5. Problems with connection to host.• Check that your interface cable is of the correct type.• Make sure you have fixed the interface connectorsproperly both to the printer and to the host.• If you have an “ECP” computer, check that its printerport setting is Printer Port: LPTx. If necessary, changethis setting in your system properties:– right click on the My Computer icon,– select Properties, then Device Manager,– double click on Ports (COM&LPT),– select Printer Port: LPTx.If problems continue after confirming the above printerport setting, set the LPT mode in the computer BIOS toeither [Standard] or [Bi-directional].For further details on the BIOS settings, refer to yourcomputer manual or contact your computer dealer.• Check that you have configured your applicationcorrectly (see the driver installation procedure inQuickStart and your application manual).Paperq Precautions• The paper must not be crumpled or torn, otherwise itmay jam or even not be inserted. Always use paper inperfect condition and within the specifications defined(seePaper andProduct Characteristics).• Make sure the paper feeds smoothly, and that it is notheld too tightly nor has too much play.• If you remove the paper from or add paper to the ASF,you MUST repeat the entire paper loading operation.• Always make sure there is no paper inserted for printingbefore disconnecting the printer from the electricalpower supply.• Printing on both sides of the paper may cause smudging.1. No paper.If, on a print command, there is no paper loaded in theprinter, the ON LINE light indicator flashes slowly.To clear this condition, load paper in the ASF and pressPAPER.2. Paper does not load.• Check that the size and weight of the paper used arewithin the limits allowed. Press PAPER, then repeat thepaper loading operation.Troubleshooting - Paper 35