UNIVERGE SV8100 Issue 12.0Station Message Detail Recording 2 - 1451Station Message Detail RecordingDescriptionStation Message Detail Recording (SMDR) provides a record of both system trunk calls and internalcalls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collectiondevice. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-backand traffic management easier.SMDR provides: Abandoned Call ReportingThe SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).SMDR can include all abandoned calls or only those abandoned calls that rang longer than thespecified duration. The Abandoned Call Report helps you keep track of lost business. Blocked Call ReportingWhen Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, youcan have SMDR exclude these types of calls. With Blocked Call Reporting, you can bettercustomize Toll Restriction for the site application. Customized Date FormatThe SMDR header can show the report date in one of three formats: American, European orJapanese. Set the format for your preference. Transferred Call TrackingSMDR shows each extension share of a transferred call. If an outside call is transferred amongfour extensions, SMDR shows how long each of the callers stayed on the call.EnhancementsSMDR tracks when an extension transfers an active call to a trunk with Version 3100 (3.10 or highersoftware required).With Version 7000 or higher software, SMDR can record/print both system trunk and internal calls.The V7000 Enhancement License (0036) and the SMDR Feature License (0008) is required.With Version 8000 or higher software and the PZ-ME50-US installed, the SV8100 can buffer up to4000 calls. The V8000 Enhancement License (0037) and the SMDR Feature License (0008) isrequired.With Version 9000 or higher software, the option to tag calls routed through the Virtual Loopback toassist in the tracking of calls has been added.
