UNIVERGE SV8100 Issue 12.0Caller ID Call Return 2 - 233Caller ID Call ReturnDescriptionThe Caller ID Call Return feature allows the voice mail system to use Caller ID information captured withthe message to call and connect the person that left the message with the voice mail user that ischecking messages.Conditions A caller using a telephone without Softkeys, calling from outside the system, or from aremote system is prompted to hear Caller ID information and return a call. Return Call is available for subscriber messages and public messages. Return Call is accessible to a subscriber during and after message playback. Return Call is available for new and old messages. Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF invoice conversation Mode. On the UM8000 Mail, one minute before disconnecting the original caller, voice mail plays awarning prompt and immediately before disconnecting plays a prompt to indicate droppingthe call. When a subscriber listens to a message from a Softkey equipped telephone, and Caller IDinformation is unavailable, the voice mail system leaves the second line of the LCD blank.When Caller ID is disabled on the system, voice mail displays the message count. On the UM8000 Mail, from the subscriber options Softkey menu, a subscriber can access aSoftkey menu that allows selection of name or number to be displayed on the LCD duringmessage playback. The default is name. Voice mail uses this setting to determine the initialdisplay on the LCD during playback. Voice mail continues to display Caller ID on the LCD while the post-message playbackmenu is still displayed on a telephone equipped with Softkeys. On the UM8000 Mail, during return call, the voice mail port is in conference with the boxowner and messages. When Centralized Voice Mail is used, the remote voice mail user gets only Caller IDnumber when voice mail answers incoming CO calls and performs an Await-Answertransfer to the remote user. A Call that forwards to voice mail from the remote system doesnot have Caller ID information. Live Record is not available when using Return Call.
