UNIVERGE SV8100 Issue 12.0Call Monitoring 2 - 211Call MonitoringDescriptionCall Monitoring allows selected multiline terminal users to monitor another user’s conversation withoutparticipating. A programmable audible alert tone can be sent to that station user. Without the audiblealert (silent monitor), no indication is provided to either the monitored station or the outside party.Call Monitoring with Coaching AbilityCall Monitoring with Coaching Ability allows the transmit path to be opened only to the monitored station,to provide the Coaching ability for the person that is performing the Call Monitoring. Press the MIC key,or dial Feature + 1 to toggle the Coaching ability on and off.Conditions An extension set as an operator in Program 20-17-01 cannot be monitored using the ACDCall Monitor (15 Feature key) Enhancement. The ACD Call Monitor (15 Feature key) Enhancement feature requires Version 9000 orhigher software and the V9000 Enhancement license.EnhancementsACD Call Monitoring Enhancement: With Version 9000 or higher system software and the V9000Enhancement license, users have the capability to enable ACD Call monitoring (15 Feature key) forany call. In previous software versions, ACD Call Monitor only worked when the system wasconfigured for ACD and only ACD agent calls could be monitored. With Version 9000 software ACDCall Monitor will function even if the system is not configured for the ACD feature.The use of monitoring, recording, or listening devices to eavesdrop, monitor,retrieve, or record telephone conversation or other sound activities, whether or notcontemporaneous with transmission, may be illegal in certain circumstances underfederal or state laws. Legal advice should be sought prior to implementing anypractice that monitors or records any telephone conversation. Some federal and statelaws require some form of notification to all parties to a telephone conversation,such as using a beep tone or other notification methods or requiring the consent ofall parties to the telephone conversation, prior to monitoring or recording thetelephone conversation. Some of these laws incorporate strict penalties.
