Call Appearance (CAP) Keys 2 - 145CCall Appearance (CAP) KeysDescriptionThis feature automatically places an outside call on a Call Appearance key when the systemis operated as a hybrid (Multifunction) system. These keys can be assigned on any multilineterminal or the same key can appear on multiple terminals. This feature allows efficient callhandling when numerous CO calls are received and a limited number of CO line keyappearances are available.Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunkcall. For example, the user can place the call on hold, transfer it to a co-worker or send it to apark orbit. An incoming call is answered on the first available CAP key, beginning with thelowest numbered key. If keys 1~3 are Call Appearance (CAP) Keys, for example, the firstincoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. Ifkeys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy, additionalincoming calls queue for the first available key.Conditions A trunk call that is originated or answered at a multiline terminal must appear ona line key. The line key can be assigned as the Trunk Key, or as a CallAppearance Key. A CAP is dynamic because it is used for any trunk call. An8-button multiline terminal can have eight CAP keys that allow the telephone toprocess all trunks, eight trunks at a time. Multiline terminals can be assigned to the same CAP Key. Trunk calls thatappear on the same CAP Key at multiple stations have the same visualappearance of the call (Busy or Hold). Any held call left on a CAP key for more than the programmed time recalls to themultiline terminal where the call was originally put on hold. When a multiline terminal (other than the one that originally initiated or receiveda call) is used to retrieve a held call, the SMDR records a transfer to the multilineterminal where the call was retrieved. Only outside lines use a CAP key. A multiline terminal can have multiple CAP keys assigned to it. Outside lines reside on the CAP key in the order of lowest to highest line keynumber on the station. For instance, when line keys 1, 2 and 3 are CAP keys,the first call resides on line key 1, the second call resides on line key 2 and thirdcall resides on line key 3.
