Issue 8.01 UNIVERGE SV81002 - 66 Attendant Call QueuingRelated FeaturesCall ForwardingGuide to Feature ProgrammingThe Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programmingthis feature in the order they are most commonly used. These levels are used with PCPro and WebProwizards for feature programming. Level 1 – these are the most commonly assigned programs for this feature. Level 2 – these are the next most commonly assigned programs for this feature. Level 3 – these programs are not often assigned and require an expert level working knowledge ofthe system to be properly assigned.ProgramNumber Program Name Description/Comments Assigned DataLevel1 2 311-01-01 System Numbering – ServiceCodeSet the system internal (Intercom)numbering plan. The numberingplan assigns the first and seconddigits dialed and affects the digitsan extension user must dial toaccess other extensions andfeatures, such as service codesand trunk codes. If the defaultnumbering plan does not meet thesite requirements, use thisprogram to tailor the systemnumbering to the site.Refer to SystemNumbering DefaultSettings table in theUNIVERGE SV8100Programming Manualfor a list of defaultsettings. 20-01-01 System Options – OperatorAccess ModeAssign the priority of a call whencalling an operator telephone.0 = Step1 = Circular(default = 0)20-09-07 Class of Service Options(Incoming Call Service) – CallQueuingTurn Off or On an extension userability to have calls queued if a callrings the extension when it is busy.0 = Off1 = On(default = 1 forCOS 1~15)20-17-01 Operator Extension – Operator’sExtension NumberDefine the extension numberswhich are to be used by operators.Up to eight digits(default = ext. 101) 24-02-01 System Options for Transfer –Busy TransferEnable/Disable extensions toTransfer calls to busy extensions.If disabled, calls transferred tobusy extensions recallimmediately.0 = Disable1 = Enable(default = 1)
