Nortel 2070 Troubleshooting Manual

Also see for 2070: Installation guide Configuration

Contents

Nortel 2070 Troubleshooting Manual Manual pdf 12 page image

12 Troubleshooting FundamentalsTable 2Log file types in a log dump (cont’d.)erlerror This log provides information on the internal Erlang languageengine and SSL acceleration. It is used by Engineers to debugissues while in development.erlstart This log provides information on the internal Erstart languageengine and SSL acceleration. It is used by Engineers to debugissues while in development.conslog This log contains messages displayed on the console port of thedevice. These messages are the one that are generated duringboot sequence. These messages are generated during bootsequence.dmesg This log contains messages generated by the kernel.ssl.log This log contains messages generated by the simpleproxyfeatures. The user needs to completely logoff and then close thebrowser ; login and then active the ssldump.ikelog IPsec module related messages.message This log contains standard syslog types of messages andcontains general information such as system-level status andnon-application acceleration errors across the device.Procomm Kernel panic message with debug information can be capturedfrom console directly. Use Procomm to capture those messages.Issues that require Sourcefire assistanceContact Sourcefire for assistance on the following issues and requestthe process that was taken to update customer details and restore thedocument.1. The DC cannot push a policy to the sensorsThe customer may have to re-image the box.2. OPSEC is not working properlyThe trust between the DC and the sensors are configured correctlyand the trust is established but the SFReactddoes not seem to triggerthefw same dynamic rule. The customer may have to re-image thebox.3. Software upgrade failsThis largely depends on where within the upgrade process, theupgrade fails. In most cases, the problem will need to be examined ona case-by-case basis to determine what happened.If an upgrade has failed, the system may be in a dubious state forwhich reverting may exacerbate the problem. Any such problem shouldbe reported to Sourcefire Support.There is a process for reverting to the previous version, whichis documented in the User Guides, however that process is onlyNortel TPS 4.7Threat Protection System Troubleshooting GuideNN47240-700 01.01 Standard11 2007Copyright © 2007 Nortel Networks.