Obtaining the troubleshoot file following a failed software upgrade 19results-mm-dd-yyyy--xxxxxxx.tag.gzYou can use the -toption to allow the case number to be placedwithin the name of the results file.ATTENTIONWINSCP is a freeware SFTP client for windows and can bedownloaded from the location http://www.winscp.com/--End--Obtaining the troubleshoot file following a failed software upgradeUse this procedure to obtain a troubleshoot file from a TPS device in caseof a failed Nortel TPS Defense Center Upgrade. An upgrade on a TPSdevice is done by customers or support personnel.CAUTIONRefer TPS 4.7 Release Notes (part number) for information onprerequisites, detailed steps and tips on performing a completeand correct Nortel TPS DC 4.5.1 Upgrade on a TPS device.Procedure 2Procedure stepsStep Action1 Enter the following command to obtain the output file thatcontains the list of updates pushed to the TPS device./var/sf/updates/ls-alshL var-sf-updates.output2 Verify that the correct upgrade script was used to upgrade theTPS device.3 Enter the following command to obtain the troubleshoot log file.\results-dd-mm-yyyy--191127\dir-archives\var-log\sf\Nortel_TPS_DC_Upgrade-4.5.1\main_uograde_script.logThis log file is a complete account of the upgrade process.ATTENTIONThe name of the folder in which the troubleshoot log file is extracted,includes the version of the software you upgrade to.--End--Nortel TPS 4.7Threat Protection System Troubleshooting GuideNN47240-700 01.01 Standard11 2007Copyright © 2007 Nortel Networks.
