17.Software TroubleshootingThe TPS 2070 Defense Center (DC), TPS 2050 Intrusion Sensor (IS),TPS 2070 Intrusion Sensor, TPS 2150 Intrusion Sensor, and TPS 2170Intrusion Sensor products are pre-loaded with version 4.1 of the software.The software is available on a CD-ROM that is shipped with the hardwareand is also available on the Nortel website, for contracted customers.The software file names for release 4.1 are as follows:• Nortel_TPS_Defense_Center_2070_v4.1.0-78-Restore.iso (TPS 2070Defense Center)• Nortel_TPS_Intrusion_Sensor-2050-v4.1.0-78-Restore.iso (TPS 2050Intrusion Sensor)• Nortel_TPS_Intrusion_Sensor-2150-v4.1.0-78-Restore.iso (TPS 2150Intrusion Sensor)• Nortel_TPS_Intrusion_Sensor-2070-v4.1.0-78-Restore.iso (TPS 2070Intrusion Sensor)• Nortel_TPS_Intrusion_Sensor-2170-v4.1.0-78-Restore.iso (TPS 2170Intrusion Sensor)This chapter describes the various procedures to troubleshoot the softwareon the TPS devices.Navigation• “Creating a troubleshoot file from a TPS device” (page 18)• “Obtaining the troubleshoot file following a failed software upgrade”(page 19)• “Resetting passwords” (page 20)• “Installing an Old Version of SEU” (page 22)• “Event handling” (page 22)• “Troubleshooting the SFDataCorrelator” (page 24)• “Troubleshooting alerting problems” (page 25)Nortel TPS 4.7Threat Protection System Troubleshooting GuideNN47240-700 01.01 Standard11 2007Copyright © 2007 Nortel Networks.
