26 Software TroubleshootingProcedure 9Procedure stepsStep Action1 Check if the system clock is set to UTC.2 Enter the following command to check the current system time.dateORdate -u3 If the current system time is wrong, enter the followingcommands to change the local time.rm /etc/localtimeln -s /usr/share/zoneinfo//etc/localtime4 Set the parametertimezonein User Preferences dialog box.5 Set up the NTP.--End--Troubleshooting LDAP authenticationUse this procedure to troubleshoot LDAP authentication failureProcedure 10Procedure stepsActionIf LDAP authenication fails do the following sequence of actions• Ensure that the user test passes when creating the LDAPobject• If the user test fails, do the following.— Ensure that the LDAP server is working properly.— Check if the DC can communicate with the LDAP server.— Check if the LDAP server uses the correct port.— Enter the following commands to check the correspondinguser name template:– %s@xxx.com for MS Active Directory– cn=%s,dc=xxx,dc=com for OpenLDAP– uid=%s,dc=tps,dc=com for Sun Directory• Set the authentication status as enabled.• Activate the LDAP object under the system policy.Nortel TPS 4.7Threat Protection System Troubleshooting GuideNN47240-700 01.01 Standard11 2007Copyright © 2007 Nortel Networks.
