Nortel Agent Greeting NTVQ09AB Maintenance And Troubleshooting Manual
Also see for Agent Greeting NTVQ09AB: Maintenance and troubleshooting guide
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Page 54 of 66 Troubleshooting Agent GreetingNTPH13AA_maint 3.01 February 2006Messaging from the Meridian will then be displayed. This will include thedisplay messages showing the Agent’s ID and top line of the Agent’s display.These can then be manually matched to what has been entered in the BUI.Ensure that this debugging is disabled before leaving the command line, asthere is a severe realtime penalty in providing this information, which maycause greetings not to be played. The command to disable the messagedumping is:-> clientDebugOffTelephony User Interface becoming disabledThe TUI is disabled during the following operations• Backup• Restore• Purge of Agents• Loss of Server card (if the server card is unavailable on the network).This is to ensure that the Agent database is not updated and new filesstored on the disk while these are in progress.• Lack of free space on the PC Card of one of the card in the AgentGreeting group. If this occurs the BUI will display the icon of the cardwith low free memory highlight in red.!CAUTIONFailing to disable debugging mechanisms can causegreetings not to be played due to realtime issues on thecard.Ensure that you invoke clientDebugOff before exiting themaintenance port. |
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