Page 15 of 66Agent Greeting Card Maintenance and Troubleshooting Guide16About this guideThis document describes the maintenance procedures related to the NortelNetworks Agent Greeting hardware and software.Table 1 below shows the hardware platforms on which Agent Greetingoperates.Note: The Media Card hardware platform has an NT Number ofNTVQ01BB/NTVQ01BC, but the Agent Greeting compact flash card placedin the Media Card has an NT number of NTVQ09BA and it is this numberthat is used throughout this document to refer to Media Card Agent Greeting.For new orders of the Agent Greeting product, Media Card (NTVQ09BA)will be issued rather than VPS (NTVQ09AB).However, the Agent Greeting Functionality is identical on both platforms.Nortel Networks Agent GreetingNortel Networks Agent Greeting is referred to as AgentGreeting for the remainder of this document.Table 1: Agent Greeting Hardware Platform DetailsHardware NT Number Faceplate LabelVPS Card NTVQ09AB Agent GreetingMedia Card NTVQ09BA MC