Nortel Agent Greeting NTVQ09AB Maintenance And Troubleshooting Manual
Also see for Agent Greeting NTVQ09AB: Maintenance and troubleshooting guide
                                                              | |
Contents
| 
Troubleshooting Agent Greeting Page 55 of 66Agent Greeting Card Maintenance and Troubleshooting GuideMulti-Card operation across routersChanging Multi-cast parametersAgent Greeting multicast packets have their TTL (Time To Live) values setto 1 by default. This ensures that the multicast traffic from Agent Greeting iscontained within a single subnet. In some setups it may be required to haveserver cards and client cards separated by routers. To facilitate this the TTLvalue must be made greater than 1. Each time the packet traverses a router thisvalue is decremented by 1. If a router sees a packet with a TTL of 1 it silentlydrops the packet. This protects networks from proliferation of broadcast andmulticast packets. If you wish to propagate the multicast packets acrossrouters then you must set the TTL to a value of the number of routers to betraversed plus one.This can be done using the mcShellSetMcOptions command from themaintenance port. This command also allows the multicast address and portnumber to be changed. Table 6 on page 25 provides further information onmulti-card commands.Agent Greeting card spontaneous rebootsCards may reboot spontaneously in the following conditions :• when the ethernet driver has reported an invalid Ethernet address error(FF:FF:...:FF) and after a timeout of 15 minutes without receiving anyMulticast frames.• when a card (Unassigned or Client) is distributed a keycode by the AgentGreeting Server card, it will then be forced to reboot by the Server.• when a Client is released by its Server : its files are erased (it becomesUnassigned) and the card is asked to reboot by the Server.• after a load upgrade, the mcUpgradePCMCIA utility automaticallycauses the cards to reboot.In addition cards can be rebooted from the Browser:• when the operator clicks on "Reset" button, the Server and every card inthe group will reboot.• after a new group keycode is entered. |
Related manuals for Nortel Agent Greeting NTVQ09AB
This manual is suitable for:
manualsdatabase
Your AI-powered manual search engine