Nortel BCM 4.0 Manual

Also see for BCM 4.0: Configuration Feature user guide Configuration guide User guide Upgrade guide

Contents

Nortel BCM 4.0 Manual Manual pdf 77 page image

Chapter 4 Troubleshooting 77BCM 4.0 Unified Messaging Configuration GuideIn sent messages, digits or symbols appear instead oflanguage-specific symbolsThe only character sets that are supported are us-ascii and ISO-8859-1. The messaging client mustbe configured to use ISO-8859-1 character encoding, usually displayed as the option Western(ISO-8859-1) or Western European ISO in most e-mail applications. This does not restrict users inother countries from using text messaging; it only limits which character sets can be used tocompose and send these messages.Internet Mail client error messagesUnified Messaging Internet Mail clients display error codes when a problem occurs. Table 1describes Unified Messaging error codes.Table 1 Internet Mail client error messagesCode Error message6 Your message did not reach some or all of the intended recipients.16 The message was not delivered because an undefined problem occurred.17 There is a problem with the specified address. Please verify the address.18 The external telephone number used in addressing the message could not be dialed.Please verify the telephone number.19 The mailbox or telephone number is invalid. Please confirm the address.20 The address is invalid. Please verify the destination system.22 The mailbox address was at one time valid, but mail is no longer beingaccepted. Please confirm the address.23 The mailbox exists, but something at the destination mailbox caused your messagenot to be received. Please try sending the message again later.24 The recipient did not receive the message because the recipient did not instruct theservice to play the message (by pressing the appropriate telephone key).25 The mailbox exists, but is not accepting messages at this time because it may betemporarily disabled. Please try sending this message again later.26 The recipient’s mailbox is full. Please try sending this message again later.27 The message length exceeds the administrative limit for the sender's mailbox.28 The address is a mailing list and could not be expanded.29 The message was not delivered because a system problem occurred.30 The system storage has been exceeded. Please try sending this message againlater.31 The recipient’s system is not accepting messages. Please try sending this messageagain later.32 Some features in the message are not supported. For example, you may not be ableto send a message with this media.