Chapter 1 Getting started 9BCM 4.0 Unified Messaging Configuration Guide• Netscape Messenger 6.2x• Netscape Mail 7.0• Qualcomm Eudora Pro 6.1.2Format for voice messagesBusiness Communications Manager uses the G711 format to record and store voice messages.CallPilot 150 uses G723.1. Since the Unified Messaging player records and plays messages inWAV format, Business Communications Manager or CallPilot messages must be converted toWAV before playing, and composed messages must be converted to G711 or G723.1 to be storedon Business Communications Manager or CallPilot 150. This decoding and encoding is done onthe desktop client.AudienceThis guide is for system administrators who configure and maintain CallPilot and UnifiedMessaging on a BCM system.AcronymsThe following is a list of acronyms used in this guide.Table 1Acronym DescriptionBCM Business Communications ManagerCLID Calling Line IdentificationDN Directory NumberDNS Domain Name SystemIMAP Internet Message Access ProtocolISDN Integrated Services Digital NetworkLAN Local Area NetworkLDAP Lightweight Directory Access ProtocolSMTP Simple Mail Transfer ProtocolVPIM Voice Profile for Internet Mail
