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Nortel BM450 Troubleshooting Manual

Also see for BCM 450: Feature user guideMaintenanceInstallation

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Introduction
  8. Acronyms
  9. Symbols and conventions used in this guide
  10. Related publications
  11. Initial Troubleshooting
  12. Logical connections
  13. Hardware Troubleshooting
  14. system status leds
  15. dtm leds
  16. To verify the keycodes using Element Manager
  17. To verify the keycodes using Telset
  18. To restart the system
  19. Viewing the POST log file
  20. Testing basic hardware functionality
  21. To test the main unit
  22. To troubleshoot the expansion unit
  23. Troubleshooting the FEM
  24. To determine why there is no dial tone at the ATA2
  25. To perform a Level 1 reset (configuration reset)
  26. Software Troubleshooting
  27. To check line programming
  28. Properties
  29. Preferences
  30. Restrictions
  31. To restore data from an archive
  32. To restore the factory configuration
  33. To view the BCM450 software inventory
  34. To obtain updates from the Nortel Technical Support Web
  35. Advanced Troubleshooting
  36. Troubleshooting example 2
  37. Example 3: IP set is not registering with the BCM450
  38. Troubleshooting example 3a
  39. Example 4: Cannot install keycode or invalid keycode application
  40. Troubleshooting example 4
  41. Troubleshooting example 5
  42. Example 6: MeetMe Conferencing commands do not work, or conferencing is busy
  43. Troubleshooting example 6
  44. Example 8: Element Manager incorrectly shows expansion cabinet as empty
  45. Recovery trees
  46. Start-up profile fails
  47. Cannot access BCM450 through Element Manager
  48. BCM450 shuts down unexpectedly
  49. Downloading Software
  50. To download software from the BCM450 web
  51. Downloading software from the Nortel web site
  52. Troubleshooting Tools
  53. Utilities
  54. Accessing the CLI through a serial connection
  55. Using the Maintenance CLI
  56. Understanding system messages
  57. Useful Troubleshooting Links
  58. To use the Knowledge and Solution Engine
  59. Frequently Asked Questions
  60. To restore data from the BCM450
  61. Completing a warm or cold reset
  62. To view an alarm
  63. To acknowledge an alarm
  64. Capturing the current configuration
  65. Viewing the system health
  66. Verify the current software revision
  67. What is an Ethernet loop, and how do I avoid creating one
  68. Contacting Technical Support
  69. Getting Help from the Nortel Web site
  70. Getting help from a specialist by using an Express Routing Code
Nortel BM450 Troubleshooting Manual Manual pdf 68 page image
68 Chapter 5 Advanced TroubleshootingNN40160-700NN40160-700Example 8: Element Manager incorrectly shows expansioncabinet as emptyUse the following procedure when a module is installed in the expansion cabinet, but the ElementManager shows the expansion cabinet as empty, and the MBM is not active.1 Select Configuration > Resources > Telephony Resources.2 Double-click the Module Type field for the expansion cabinet.3 Select the module from the list.4 Configure the module and select Enable.
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This manual is suitable for:
BCM 450BM450
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