79BCM450 Troubleshooting GuideChapter 8Troubleshooting ToolsThe BCM450 system provides several tools that you can use to diagnose problems.Navigation• Service Management on page 79• Status and Metrics on page 79• Utilities on page 80• Command Line Interface on page 80Service ManagementYou can use the Element Manager to view a list of the services that are running on your BCM450system.For information about service management on the BCM450, see “Using the BCM450 ServiceManagment System” in the BCM450 Administration and Security Guide (NN40160-601).Status and MetricsYou can use the Element Manager to view detailed information about the performance of theBCM450 and about the performance of system resources.You monitor system status using the following tools:• QoS Monitor—QoS Monitor monitors the quality of service (QoS) of IP trunk services.• UPS Status—The Uninterruptible Power Supply (UPS) feature provides monitoring of thepower source and the battery backup.• NTP Metrics—The Network Time Protocol (NTP Metrics) feature provides an overview ofthe integrity of the NTP time sourceFor information about monitoring the system status, see the chapter “Using BCM450 SystemMetrics” in the BCM450 Administration and Security Guide (NN40160-601).You can monitor system performance using the following tools:• Activity Reporter Basic—Generate reports about call activity and voice mail receive statistics.• Trunk Module Metrics— View the status of digital trunk modules as well as identify anydevice or lines connected to the system.• CbC Limit Metrics—Use the CbC Limit metrics panel to monitor denied call activity for eachservice on each line pool.
