86 Chapter 10 Useful Troubleshooting LinksNN40160-700NN40160-700To use the Knowledge and Solution Engine1 Go to the Nortel Web site: www.nortel.com2 Log in using user name and password.3 Select SUPPORT & TRAINING.4 Select ONLINE SELF-SERVICE, and then select Knowledge Base.The Online Self-Service page appears and shows the Knowledge and Solution Engine. Forinformation on performing your search, click the Search Tips link.To view an interactive tutorial for the Knowledge and Solution Engine, go to the Help &Contact section, click the Help Using This Site link and then scroll to find the KnowledgeBase tutorial.5 Enter your problem statement or question in the text box. Ensure that you leave spacesbetween the words in the statement or question.6 From the ALL TYPES drop-down list, select the document type you would like to searchagainst. The default is ALL TYPES, which searches on all available documents (bulletins,documentation, services requests, software, and solutions).7 Click > (the arrow adjacent to the text box) or press Enter to start your search. The pagereloads and provides the option to narrow your search by product family.
