CallPilot System Monitor 69Figure 14Channel Monitor with M1.CallPilot servicesThe Service Name pane shows the status of services from a CallPilotperspective. The status shown in the Windows Services Control Panelcan state that a service is running, but it may not actually be fully runningor in service from a CallPilot perspective. Refer to the System Monitor toolChannel Monitor tab for the true status.The services listed under Service Name are either running or in full servicewhen CallPilot is functioning optimally. If any CallPilot services are stopped,investigate the cause. Call Nortel technical support for assistance.Note: Although Nortel recommends that you investigate any stoppedservices, some services are not critical. CallPilot can continue to handlecall processing even with some services stopped.The critical services that are required for basic CallPilot call answering arelisted in the following table. For your reference, the equivalent names asthey appear in the Windows Control Panel are also listed.CallPilot System Monitor Windows Control Panel equivalentCTMS Service CTMS ServerTelephony (TAPI) Telephony ServiceMCE SLEE CallPilot SLEE ServiceNortel CallPilot600r Server Maintenance and DiagnosticsNN44200-703 01.04 Standard5.0 25 April 2007Copyright © 2007, Nortel Networks.
