April 2006General IntroductionIntroductionThe hospitality industry and hospitals have a unique business situation that requires a specializedvoice messaging system. The constant turnover of guests creates special requirements for thevoice mail system. Hospitality Messaging Server 400 (HMS 400) is a voice messaging systemdesigned specifically for the hospitality industry. Typical customers would include hotels, inns,resorts and time-share properties.DefinitionThe HMS 400 provides specialized functions for the hospitality industry by providing automatedvoice messaging services for hotel staff and guests. The main applications of the HMS 400system consist of:• Guest and staff voicemail• Auto Wakeup• Room (Maid) Status• Minibar Posting• Interface to the hotel Property Management system (PMS).Installation OverviewIntroductionThe installation activities discussed in this guide are divided into four groups:• Pre-installation site preparation checklist• PBX programming• HMS 400 hardware check• HMS 400 configurationWho should read this guideThis guide is for field engineers or technicians responsible for installing and configuring a HMS 400server. It is intended to act as a guide:• To configure the PBX to interface with the HMS 400 Server• To configure the HMS 400 to fully integrate with both the PMS and the PBXThis guide assumes that you have basic computing skills and are familiar with the necessary safetyprocedures.Chapter OverviewChapter 2: Pre-installation Site PreparationThis chapter provides various checklists to aid in the pre-installation preparation process. Thischapter is important to ensure all pre-requisites are in place before the installation is carried out.Chapter 3: PBX ConfigurationNortel Hospitality Messaging Server 400 -11-Installation and Configuration Guide
