Nortel Meridian Mail User Manual

Also see for Meridian Mail: Utility guide User guide Reference guide Release note Installation quick reference guide

Contents

Nortel Meridian Mail User Manual Manual pdf 19 page image

Meridian Mail Reporter 2.0 User’s Guide1 - 2• Traffic reports that provide information regarding busy hours for all, or individual,services• Voice Mail reports that are used to analyze trends and usage of the messagingapplication of Meridian Mail• User Information reports used to provide a directory of users and classes of service(COS)• Networking reports used for analyzing network usage and for providing indicatorsof potential networking problems• Outcalling reports used to analyze outcalling activity and for providing indicatorsof potential outcalling problems• Multimedia Application Caller Analysis and Fax Delivery reports used foranalyzing service activity for voice menus, announcements, and fax on demand• Bill-Back files used for billing system usage back to the appropriate users anddepartmentsComponents of Meridian Mail ReporterMeridian Mail Reporter consists of three main components: Setup,Communications, and Reports.MMR SetupMMR Setup is used for installing and configuring the MMR system on yourcomputer. MMR Setup is invoked from the installation diskettes when you aredoing a new installation or an upgrade (for example, from single site to multisite).After installing MMR, you can use the MMR Setup program to add, delete, orchange your system’s site information. The MMR Setup installation process isdiscussed in detail in Chapter 3, “Installing MMR.”MMR CommunicationsMMR Communications is a stand-alone program that provides the interfacebetween the Meridian Mail system and your computer. Once MMR is installed, thisprogram starts automatically whenever Windows is started. MMR Communicationsruns in the background where it starts downloads according to the downloadschedule, activates MMR Reports to merge the download data, checks