13 - 1Chapter 13: TroubleshootingOverviewThis chapter describes how to use the MMR disks for partially or completelyreinstalling MMR. As well, a section provides information on how to recover fromcommon mishaps and errors. Finally, this chapter lists MMR error messages andactions to correct them. You can access the same messages and actions through theonline help. A copy of the information appears in this chapter for your convenience.During installation, errors may occur for various reasons, such as lack of MMR PCdisk space or random access memory (RAM). Check that your PC has at least theminimum hardware requirements as stated in Chapter 2, “Getting Started.” Duringinstallation of MMR, you should close any other applications.If you experience errors running MMR, whether it be a database problem orsomething as simple as forgetting your MMR password, the troubleshootingactions may require you to use the MMR disks to help you resolve the problem.Using the MMR DisksIf a troubleshooting action suggests that you reinstall a portion or all of MMR, youneed to reinstall from the MMR disks. Please refer to Chapter 3, “Installing MMR,”for more information about installing MMR. During reinstallation, the MMRWelcome screen appears first, then the Installation Warning screen appears tonotify you that MMR has already been installed using the disks.
