3 TROUBLESHOOTING FOR PRINTING78 Hardware ProblemsHardware ProblemsThis section describes troubles caused by the hardware device (the equipment).If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connectioncannot be specified, a hardware problem is a possible cause of the trouble.The following are common factors involved in the hardware problems: System board, cables, and connectors The equipment, and its (optional) components such as the duplexing unit or the Finisher System software or firmware of the equipment Print jobs not outputProblem DescriptionAll the clients within a network fail to make the equipment output the print jobs.Corrective ActionThere remains a possibility that improper settings of the software such as printer drivers caused the problem. However, ahardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problempersists after you have followed all of the steps, contact your service representative.Also refer to the Printing Guide for more information on resolving output errors caused by software settings.No Check... Yes No Corrective Action1 Is printing prohibited from all connected clientcomputers?Next Step See the following section to fix the problem: P.76 “Network Connection Problems”2 Can you see the job from TopAccess or anotherprint monitoring utility, such as PCONSOLE orPrint Manager?Next Step See the following section to fix the problem: P.86 “Locating the Equipment in the Network”3 Can you identify the problem with the errormessage or the error code and resolve it? End See the following sections to fix the problem: P.100 “Error Messages” P.102 “Error Codes”
