6 TROUBLESHOOTING FOR NETWORK CONNECTIONSFax Driver Problems 93Fax Driver ProblemsThis section describes the troubleshooting for the Fax driver. Fax Driver Installation Error MessagesFor information on the installation of the Fax driver, refer to the Software Installation Guide. Client software CD now requiredProblem descriptionWhen adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the printername from the Add Printer list.Corrective action1. Cancel the Add Printer Wizard.2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform theinstallation again.3. When the screen for selecting a printer is displayed, select [Have Disk].4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains theappropriate *.inf file. File *.DRV on client CD could not be foundProblem descriptionWhen adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from theAdd Printer list.Corrective action1. Cancel the Add Printer Wizard.2. Select [Add Printer] from the [File] menu in the printer folder to start the Add Printer Wizard, and perform theinstallation again.3. When the screen for selecting a printer is displayed, select [Have Disk].4. Browse to the subdirectory that contains the appropriate *.inf file.
