Oki MC780fx User Manual

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Contents

Oki MC780fx User Manual Manual pdf 31 page image

2134567TROUBLESHOOTING FOR e-Filing- 31 -● TROUBLESHOOTING FOR e-Filinge-Filing Web Utility ProblemsThis section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and thecorrective actions for each message.e-Filing Web Utility terminates the sessionProblem DescriptionThe message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.Corrective Action 1Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page.In this case, try again to do the operation you intended.Corrective Action 2Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” andthe e-Filing session ends. Finish your current operation before you close the window.Corrective Action 3Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.”and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window hasbeen completed.Numerous sub windows repeatedly appearProblem DescriptionNumerous sub windows repeatedly appear and e-Filing becomes uncontrollable.Corrective ActionClose all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (forInternet Explorer).Displaying the items in the Contents Frame takes a long timeProblem DescriptionDisplaying the items in the Contents Frame takes a long time.Corrective ActionDisplaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time fordisplaying.Error messagesSee the table below to troubleshoot the problem if a message appears.Message Corrective ActionInternal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try again. Ifthe error message is still displayed, contact your network administratoror contact your dealer for support.Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting to be longer onthe Setup page of the TopAccess Administrator mode. Then restart it.The items have been modified. The items are currently being modified by another user. Try again afterthe other user has finished.