Oki MC780fx User Manual

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Contents

Oki MC780fx User Manual Manual pdf 38 page image

TROUBLESHOOTING FOR NETWORK CONNECTIONS- 38 -2134567Macintosh environmentNetwork Fax (N/W-Fax) Driver ProblemsThis section describes the troubleshooting for the Network Fax (N/W-Fax) driver.N/W-Fax Driver Installation Error MessagesNoteReplace “Printer” with “N/W-Fax” as required in the troubleshooting description.For information on the installation of the N/W-Fax driver, refer to the Basic Guide. Setup needs to copy Windows NT filesProblem descriptionThe wrong port type was selected from the Printer Ports dialog.Corrective action1. Click Cancel until the Add Printer Wizard terminates.2. Select [Add a printer] in the Devices and Printers folder to start the Add Printer Wizard, and then perform the installation again.3. When the screen for selecting a port is displayed, select [Local port] to add a printer. Client software DVD now requiredProblem descriptionWhen adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the machine namefrom the Add Printer list.Corrective action1. Cancel the Add Printer Wizard.2. Select [Add a printer] in the Devices and Printers folder to start the Add Printer Wizard, and perform the installation again.3. When the screen for selecting a printer is displayed, select [Have Disk].4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the appropriate*.inf file. File *.DRV on client DVD could not be foundProblem descriptionWhen adding a new printer driver, the user did not choose the Have Disk option but selected the machine name from the Add Printerlist.Corrective action1. Cancel the Add Printer Wizard.2. Select [Add a printer] in the Devices and Printers folder to start the Add Printer Wizard, and perform the installation again.No. Check... Yes No Corrective Action1 Are the IP address properties correctly set? Next Step  Set up the IP address correctly.2 Can you access any other network device from theMacintosh computer?Next Step  Refer to your Macintosh networking documentation orcontact Macintosh technical support.3 Can another Macintosh computer on the network print tothe equipment? If so, compare the settings to determinewhich need to be changed to support print from thismachine.End Refer to your Macintosh networking documentation orcontact Macintosh technical support.