Oki MC780fx User Manual

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Oki MC780fx User Manual Manual pdf 35 page image

TROUBLESHOOTING FOR NETWORK CONNECTIONS- 35 -2134567Equipment does not respond to ping commandProblem DescriptionThe equipment does not respond to a ping command.Corrective ActionCheck the network settings following the checklist below.LDAP Search and Authentication ProblemsNetwork shutdown occurs or touch panel disabled after LDAP searchProblem DescriptionAfter performing the LDAP search, the network shutdown occurs or the touch panel is disabled.Corrective ActionTry the checklist below. If the problem remains unsolved, contact your dealer.LDAP authentication takes a long timeProblem DescriptionIt takes a long time to perform LDAP authentication on the touch panel.Corrective ActionTry the checklist below. If the problem remains unsolved, contact your dealer.No. Check... Yes No Corrective Action1 Confirm that the TCP/IP protocol suite is installed on theclient computer.Next Step  Refer to the networking section of your operating systemdocumentation.2 Look at the NIC configuration page and confirm that theTCP/IP settings are correct. Is the IP address enteredand valid? Are the Gateway and Subnet settings correct?Next Step Enter the correct TCP/IP settings.3 Reboot the equipment. Check the NIC Configurationpage that is printed out. Are the TCP/IP settings correct?Next Step  The settings are not binding, contact your dealer.4 Try to ping the equipment again. Did the equipmentrespond to the ping? End Next Step5 Can you ping the equipment from any other computerwithin the same network? If not, the equipment mighthave an IP address that is out of range or invalid.Next Step Contact your local network specialist for a valid IPaddress for the equipment.6 Can you ping to another computer within the samenetwork?Next Step  Check the computer’s protocol settings to make sure thegateway and subnet settings are correct.7 If you have customized the device name, you can checkif the NIC is functional by restoring the default settings.When the equipment automatically reboots and an NICConfiguration page is printed, does the device nameinclude the NIC’s unit serial number?Next Step The NIC is faulty or improperly installed. Contact yourdealer.8 Check link activities on the port being used by theequipment and also the integrity of the network cable,hub, or switch that is connecting the equipment to thenetwork. Replace any network components that yoususpect are faulty. Can you ping the equipment now?End Contact your dealer.No. Check... Yes No Corrective Action1 Is the LDAP server correctly running? Next Step  Confirm that the LDAP server is correctly running.2 Is the LDAP server setting correctly set? End  Enter the correct LDAP setting. Re-enter the correctpassword carefully because it is displayed by asterisks.