Oki MC780fx User Manual

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Oki MC780fx User Manual Manual pdf 48 page image

CHECKING THE EQUIPMENT STATUS WITH TopAccess- 48 -2134567Error codes on scan jobsMemoThe error indications on scan jobs are done as follows:• On TopAccess log list, messages indicating the status are displayed.• On the touch panel of the equipment, error codes are displayed. See the listings below.Error Code Problem Description Corrective ActionEmail2C10, 2C12,2C13,2C20-2C22Wrong Job status A system error has occurred during the sending of an Email. Try it again. Ifthe error still persists, contact your service representative.2C11, 2C62Not enough memory Complete any running jobs first before reperforming the job in error. If theerror still persists, turn the power OFF and then back ON, and then tryagain.2C14 Invalid parameter specified If you are using a template, create it again. If the error still persists, turnthe power OFF and then back ON, and then try again.2C15 Mail size exceeded limit or maximum size You are sending too many documents at a time. Send them separately.2C30-2C33Disk access error Complete any running jobs first before reperforming the job in error. If theerror still persists, turn the power OFF and then back ON, and then tryagain.2C40Failed to convert image file format This error occurs when conversion to a highly compressed PDF formatfails. Do the scanning again. If the error still persists, Use the normal PDFformat. When this error occurs in conversion other than to a highlycompressed PDF format, turn the power OFF and then back ON. Then tryto scan again. If the error still persists, contact your service representative.2C43 Encryption error. Failure to create a file If the error still persists after reattempting, turn the power OFF and thenback ON. Then make another effort.2C44Creating a file was not allowed Creating an unencrypted file was not allowed. Configure the encryptionsettings and try again. To create an unencrypted file, consult theadministrator.2C45Failure in making meta data Make sure that the template setting is correct, and do the scanning again.If the error still persists, turn the power OFF and then back ON, and thentry again.2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again. Checkwhether the server or local disk has sufficient space in its capacity.2C61Failure to read Address Book Turn the power OFF and then back ON. Try the problem job again. Resetthe data in the Address Book and reattempt it. If the error still persists,contact your service representative.2C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment.2C65, 2C66,2C69Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP serveraddress has been set correctly.2C6A Failure to send Email message Turn the power OFF and then back ON. Try scanning again. If the errorstill persists, contact your service representative.2C6BInvalid address specified in From: field Ask your administrator to check the SMTP Authentication method or ifthere is an unpermitted character in the Terminal mail address. Set thecorrect SMTP Authentication method or delete the unpermitted characterin the Terminal mail address.2C6CInvalid address specified in To: field Make sure that there is no unpermitted character in the Destination mailaddress. Delete any unpermitted character and reset the appropriateDestination mail address, then try again.2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled.2C71 SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled,make sure that the SSL port number is correctly set.2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings arecorrect.2CC0 Job canceled The job was canceled.2CC1 Power failure occurred Make sure that the power cable is connected properly and is insertedsecurely. Resend the job.