10-2TroubleshootingSolving MalfunctionsThe table below provides general guidelines for problem solving.If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the followingpages. If the problem persists, contact your Service Representative.Symptom Check Points Corrective Actions ReferencePageThe operation paneldoes not respondwhen the powerswitch is turned on.Is the machine plugged in? Plug the power cord into an ACoutlet.—Pressing the Start keydoes not producecopies.Is there a message on theMessage Display?Determine appropriate response tothe message and respondaccordingly.—Is the machine in Sleepmode?Press the any key on the operationpanel to recover the machine fromSleep mode. The machine will beready to copy within 15 seconds.2-7Blank sheets areejected.Are the originals loadedcorrectly?When placing originals on theplaten, place them face-down andalign them with the slit glass.2-52When placing originals in thedocument processor, place themface-up.2-53Printouts are too light. Is the machine in ManualDensity mode?Select the correct density level. 5-11When changing the default densitylevel, adjust the density manuallyand choose the desired level.—Is the toner distributed evenlywithin the toner container?Shake the toner container fromside to side about several times.9-5Is there a message indicatingthe addition of toner?Replace the toner container. 9-5Is the paper damp? Replace the paper with new paper. 2-39Is EcoPrint mode enabled? Disable EcoPrint mode. 4-8— Make sure the paper type setting iscorrect the paper being used.8-128-14Printouts are too dark. Is the machine in AutoDensity mode?Set the correct density level forauto density.—Is the machine in ManualDensity mode?Select the correct density level. 5-11Copies have a moirepattern (dots groupedtogether in patternsand not aligneduniformly).Is the original a printedphotograph?Set the image quality to [Photo]. 5-10Printouts are notclear.Did you choose appropriateimage quality for the original?Select appropriate image quality. 5-10
