Chapter 4 - Station Features Q 57FLEXIBLE FEATURE KEYS (“FF-KEYS”)Description:Every FF-key on a telephone can be programmed by the end-user for a variety of one-touchfeatures. The following is a list of some of those features:Benefits:• Flexibility to custom-configure a telephone to suit the individual user’s needs.• Easy one-touch feature access, instead of having to remember (and dial) codes.HANDS-FREE ANSWERBACKDescription:Station users receiving an intercom call can answer a Voice call on-speaker, without picking upthe handset or otherwise touching the phone. Individual phones can be initially set for Voicecalling via the Extension COS (Class of Service) assignment in programming. Extensions canalso be individually enabled or disabled for Send Voice Calls and Receive Voice Calls (again, viathe Extension COS assignment). If a user begins a Tone call, he/she can switch to Voice callingby dialing “1” or pressing a programmed key. A “splash” tone alerting the called party of the on-speaker condition can be enabled/disabled system-wide.Benefits:• Users can answer intercom calls without touching the phone.HEADSET CAPABILITYDescription:A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode onthe phone. When it’s activated (FF-key LED is lit red), all audio for the phone (including thespeaker) is switched to the Headset jack, and the “RELEASE” and “ANSWER” buttons replacehandset on/off-hook functions.During Headset Mode, headset users can activate Zip Mode (automatic answer of the nextincoming call); the user will hear a short notification tone (double-beep) before connecting to thecaller. Also, individual phones can be programmed to lower the dial-tone volume when theheadset user accesses an outside line.Benefits:• Increases user efficiency by allowing headset operation from any proprietarytelephone, eliminating the need to lift or hang up the handset.Applications:• Attendant position, customer service, etc.• Absence Messages • Call Park • Meet-Me Answer • Station Lockout• Account Codes • Conferencing • Message-Waiting Send • Switch to Voice Calling• Alarms • Direct Call Pickup • Mute Key • Transfer Key• Answer Key • DND • Night Mode • Voice Mail Access• Barge-In • DSS/BLF • Paging • UNA Pickup• BGM • Group Call Pickup • Release Key• Call Forwarding • Headset On/Off • Speed Dialing