60 Q Chapter 4 - Station FeaturesU System Speed Dial (SSD) CodesU SSD IndexBenefits:• Lets users look up a phone number by name, and have the phone dial itautomatically.Applications:• Executive suites, doctors offices, travel agenciesOFF-HOOK MONITORINGDescription:With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at thesame time. After lifting the handset and placing/answering a call, the user can press the ON/OFFkey to “share” the call on-speaker. The outside party can be heard both in the handset receiverand through the speaker. But the outside party can hear the user only if he or she is talking intothe handset. (The handsfree microphone in the telephone won’t transmit.) NOTE: This featureisn’t available during Headset Mode.Benefits:• Others nearby (such as Supervisors) can listen in on a call without conferencing-in.OFF-HOOK SIGNALINGDescription:This applies to calls with multiple-line appearances (those calls that ring on multiple phones). Off-Hook Signaling sends a tone to a busy extension to indicate that another CO call has arrived.Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons.Benefits:• The user (especially the Attendant) knows when a second or third call is ringing in.OFF-HOOK VOICE ANNOUNCE (OHVA)Description:This is a type of barge-in that doesn’t include the outside party. A station user calls a busyextension and wants to break in. So he/she dials a code, and tells the busy extension of theimportant message. The busy extension user can (if desired) press a pre-programmed OHVAkey to mute conversation to the outside party, and connect to the user who’s trying to relay themessage. In the meantime, the outside party doesn’t hear what’s going on behind-the-scenes. Toresume normal conversation with the outside party (and disconnect from the extension thatbroke in), press the OHVA key again.Benefits:• Allows more flexibility for users who want to be alerted that there are other calls orimportant messages waiting, without putting the outside caller on hold.• Confidentiality.Applications:• Boss/Secretary relationship• Any office environment