78RQT9385Troubleshooting guideCannot operate the television.The remote control doesn’t work.¾ Change the manufacturer code. Some televisions cannot beoperated even if you change the code. (> 68)¾ The remote control and main unit areusing different codes. Change the codeon the remote control. (> 67)Press and hold [OK] and the indicatednumber button at the same time for more than 5 seconds.¾ The batteries are depleted. Replace them with new ones. (> 4)¾ You are not pointing the remote control at the main unit’sremote control signal sensor during operation. (> 4)¾ Coloured glass may obstruct the signal reception/transmission.¾ Don’t place the signal sensor in direct sunlight or in areas thatmay be subject to sunlight exposure.¾ It may be necessary to set the code on the remote control againafter changing the batteries. (> 67)¾ It may be necessary to set the manufacturer code again afterchanging the batteries. (> 68)¾ The child lock function is activated. (> 68)The unit is on but cannot be operated.¾ Recording drive or playback drive has not been selectedproperly. (> 19, 20)¾ Some operations may be prohibited by the disc.¾ The unit is hot (“U59” appears on the display). Wait for “U59” todisappear.¾ One of the unit’s safety devices may have been activated.Reset the unit as follows:1 Press [Í/I] on the main unit to switch the unit to standby.If the unit doesn’t switch to standby, press and hold [Í/I] onthe main unit for about 10 seconds. The unit is forciblyswitched to standby.Alternatively, disconnect the AC mains lead, wait oneminute, then reconnect it.2 Press [Í/I] on the main unit to switch it on. If the unit stillcannot be operated, consult the dealer.Cannot eject disc.¾ The unit is recording.¾ Linked timer recordings with external equipment is in recordingstandby (“EXT-L” on the unit’s display blinks when [Í] ispressed). Press [EXT LINK] to cancel the recording standby.(> 26)¾ The unit may have a problem. While the unit is off, press andhold [∫] and [CH W] on the main unit at the same time for about5 seconds. Remove the disc and consult the dealer.If the Child Lock function is activated, above operation does notwork. Cancel the Child Lock function. (> 68)Cannot tune channels.Cannot download channel presets from thetelevision.¾ Check the connections. (> 8, 71)¾ You must connect to a television equipped with the Q Linkfunction with a fully wired 21-pin Scart cable to downloadchannel presets.Startup is slow.¾ Set “Power Save” to “Off” in the Setup menu. (> 67)If connected with an HDAVI Control 4 compatible TV (VIERA)with the “Standby Power Save” setting activated on the TV,even with “Power Save” set to “Off”, when the TV is in Standbymode, the unit may take some time to startup.¾ Startup takes time in the following situations:– A disc other than a DVD-RAM is inserted.– The clock is not set.– Immediately after a power failure or the AC mains lead isconnected.– For a few minutes after 5:15 am due to system maintenanceof this unit.– When the unit is connected with an HDMI cable.Operation