Panasonic KX-FPG371 Operating Instructions Manual

Contents

Panasonic KX-FPG371 Operating Instructions Manual Manual pdf 98 page image

Frequently Asked Questions98 For Fax Advantage assistance, call 1-800-435-7329.Fax – sendingI cannot send documents.L The other party’s fax machine is busy or hasrun out of recording paper. Try again.L The other party’s machine is not a faxmachine. Check with the other party.L The other party’s fax machine rings too manytimes. Send the fax manually (page 55).The other party complains that letters ontheir received document are distorted or notclear.L If your line has special telephone servicessuch as Call Waiting, the service may havebeen activated during fax transmission.Connect the unit to a line that does not havethese services.L The extension telephone on the same line isoff the hook. Hang up the extensiontelephone and try again.L Try copying the document. If the copiedimage is clear, there may be somethingwrong with the other party’s machine.The other party complains that smudges orblack lines appear on their receiveddocument.L The glass or rollers are dirty. Clean them(page 108).I cannot send a fax overseas.L Use the overseas transmission mode offeature #23 (page 89).L Add two pauses at the end of the telephonenumber or dial manually.Fax – receivingI cannot receive documents.L When you have a single telephone line andsubscribe to a Voice Mail service, you mustalso subscribe to a Distinctive Ring service(page 66).I cannot receive documents automatically.L The receiving mode is set to TEL mode. Setto TAD/FAX mode or FAX ONLY mode bypressing {{{{AUTO ANSWER}}}}.L The time taken to answer the call is too long.Decrease the number of rings of feature #06(page 88).L The greeting message is too long. Shortenthe message (page 71).The display shows the following, but faxesare not received.CONNECTING.....L The incoming call is not a fax. Change thereceiving mode to TAD/FAX mode or TELmode by pressing {{{{AUTO ANSWER}}}}.A blank sheet is ejected.L If a blank sheet is ejected after the receiveddocument is printed out, the receivingreduction rate is not programmed correctly.Program the proper rate in feature #36(page 90).L The other party placed the document in theirfax machine the wrong way. Check with theother party.A white line or a smudge appears on yourrecording paper.L The glass or rollers are dirty. Clean them(page 108).The printing quality is poor.Note:Please do not reuse the ink film!Please use genuine Panasonic replacementfilm. Refer to page 10 for further details.L The other party sent a faint document. Askthem to send a clearer copy of the document.L The thermal head is dirty. Clean it(page 109).L Some paper has instructions recommendingwhich side to print on. Try turning the paperover.