Operating Manual References1.3.42 Message Waiting11.1.4 Music on HoldDescriptionMusic or other audio can be played to a party that has been put on hold. The following audio sources areavailable:a. External music sourceb. Internal music sourcec. Outgoing Message (OGM)d. ToneMusic Source AssignmentSeven BGMs are available to assign for Music on Hold. An external music source or one of two internal musicsources can be assigned to BGM 1. In addition, 6 OGMs can be assigned to BGMs 2 through 7.For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.Conditions[General]• Hardware Requirement: User-supplied music source (when an external music source is assigned).• Volume ControlIt is possible to change the volume of an internal and/or external music source.• For tenants, the type of call determines which tenant's music source is used, as follows:Type Music SourceIncoming Intercom Calls/OutgoingCallsSelected based on the tenant setting to which theextension user belongs.Incoming CO Line Calls Selected based on the tenant setting of the distributionmethod (DIL/DID).[Using OGMs for BGM]• This feature will function using the preinstalled IPCMPR card. To increase the capacity of the feature, it ispossible to add an ESVM4 card mounted on an OPB3 card.• To use OGMs for BGM, the corresponding ESVM card/block's SVM Feature must be disabled, and MSGFeature (OGM) enabled.Document Version 2009-12 Feature Manual 18311.1.4 Music on Hold
