General FeaturesFeatures Guide 249Consultation HoldDescriptionAllows an extension user to place a call on hold temporarily on purpose to transfer it, to makea Conference call, or to perform Call Splitting.A PT user can place a call on Consultation Hold by pressing TRANSFER or CONF button.An SLT user can place a call on Consultation Hold by pressing the switchhook lightly only totransfer it.Conditions• The following calls cannot be placed on Consultation Hold.– Doorphone calls– Paging• A new incoming call will not come in on the extension which has a call on ConsultationHold. The extension is regarded as busy.• Music on HoldWhen a call (extension / outside) is placed on Consultation Hold, Music on Hold is sent tothe caller, if available.• Hold RecallIf a call on hold is not retrieved in a specific period of time, Hold Recall starts.• Automatic DisconnectionIf a call (extension / outside) placed on consultation hold is not retrieved in 30 minutes, itis disconnected automatically.Programming Guide References• 2.5 System Timer– Hold Recall Time• 2.8 System Option– SLT On-hook with consulting held callFeatures Guide References1.3 System Features• Music on Hold1.10 Holding Features• Call Splitting1.11 Transferring Features• Call Transfer
