General FeaturesFeatures Guide 263One-Touch TransferDescriptionAllows the PT user to transfer the call to the destination extension simply by pressing the DSS(or Phantom) button. This eliminates the needs for pressing the TRANSFER button and dialingthe destination extension number.If this feature is enabled, the current call is placed on hold (Consultation Hold) automaticallywhen the PT user presses an idle DSS (or Phantom) button for transferring purpose.This feature is convenient for extension users, such as Operators, who handle a large volumeof calls.This feature can be categorized as follows:One-Touch Transfer (by DSS or Phantom)Allows the PT user to transfer the call (extension or outside) simply by pressing the DSS orPhantom button associated with the destination extension.One-Touch Transfer (by DSS)Allows the PT user to transfer the CO call simply by pressing the DSS button associated withthe destination extension.Conditions[General]• This feature does not work if the PT extension already has a call placed on ConsultationHold.• If this feature is disabled by System Programming, performing "One-Touch Transfer"operation disconnects the current call.• The PT user can talk to the party on hold again by pressing the button associated with thatextension before the destination extension answers the call.[One-Touch Transfer (by DSS or Phantom)]• COS programming Programming Guide> determines the extension that can perform this feature.[One-Touch Transfer (by DSS)]• This feature can be enabled or disabled on a system-wide basis by System ProgrammingProgramming Guide References• 2.4 Class of Service (COS)– Automatic Hold• 2.8 System Option– Pressing DSS key operation in CO talking
