96“ TroubleshootingProblemYou cannot make a calleven if the line is free.The unit does not displaythe caller’s name and/orphone number.The handset display exitsthe Caller List.You cannot page thehandset or base unit.You cannot redial bypressing (PAUSE/REDIAL)on the handset or(REDIAL/PAUSE) on thebase unit.You cannot have aconversation or listening tomessages using theheadset.Cause & Remedy≥If more than one other user is using thehandsets and base unit, you may not be ableto make a call. Try again later.≥You need to subscribe to a Call Displayservice.≥Other telephone equipment may beinterfering with your phone. Disconnect it andtry again.≥Other electrical appliances connected to thesame outlet may be interfering with the CallDisplay information.≥Telephone line noise may be affecting theCall Display information.≥The caller requested not to send his/herinformation. See page 37.≥If a call is being transferred to you, the callerinformation will not be displayed.≥Do not pause for over 60 seconds whilesearching.≥The called handset is too far from the baseunit.≥The called unit is in use. Try again later.≥If more than one other user is using thehandsets and base unit, you may not be ableto page. Try again later.≥If the last number dialed was more than32 digits long, the number will not beredialed correctly.≥The button has a double function as eitherredial or pause. It will redial the last numberdialed if pressed at the outset of a call (p. 31,34). If another number has been dialed first,it will operate as a pause button (p. 62).≥Make sure that an optional headset isconnected properly (p. 85).≥If “SP-phone” or “SP” is displayed on thehandset, press to switch to the headset.