100Troubleshooting (Advanced)Lost [Advanced Security] backuppassword.z To change the [Advanced Security] backup password, go to the [Enroll or EditFingerprints] wizard and swipe your finger and go through the Fingerprintenrollment. On the Advanced Security page you can change the backup pass-word.Protector Suite QL reinstallation. z During Protector Suite QL uninstallation, you can select whether to delete theProtector Suite Data - including passports.z If you want to reinstall the product, select button to leave the Protector Suite QLdata on the computer.After the new installation, you will be able to use your data again.z If the Protector Suite QL was uninstalled including the passports, then in caseof enrollment to device the fingerprints will still be stored in the device and theuser can use them reenrollment.Lost [File Safe] backup password. z It is necessary to change the backup password for [File Safe], refer to the soft-ware’s online manual (Î page 56).Accessing [File Safe] after ProtectorSuite QL uninstallation.z [File Safe] data can be accessed only using Protector Suite QL. If you acciden-tally uninstalled Protector Suite QL, you have to reinstall it. If passport data wasnot removed during uninstallation, everything will work automatically including[File Safe]. If the passport data was removed during uninstallation the [FileSafe] will recognize that the installation was changed and will offer to use thebackup password, instead.Accessing [File Safe] after computercrash.z If you have an exported passport, import it now so you can access [File Safe]directly using fingerprints. Otherwise you can access [File Safe] using the [FileSafe] backup password: [File Safe] will recognize that the installation waschanged and will offer to use the backup password, instead.Removing data from the Reader. z When enrollment to the device is used, passport data is stored to the device. Toremove it, go to the [Delete] passport wizard and delete existing passports, andthen use the [Fingerprint Storage Inspector] to remove remaining fingerprints(e.g. left over from previous installations).z In convenient mode, the [Fingerprint Storage Inspector] does not allow deletingthe last fingerprint for an existing passport and only user's own fingerprints canbe deleted. Therefore it is necessary to delete passports first. Fingerprint Reader