Panasonic Toughbook CF-H1CSLFZ6M Reference Manual

Also see for CF-H1 Series: Supplementary instructions Operating instructions Reference manual Operating instructions Operating instructions

98Troubleshooting (Advanced) Fingerprint ReaderThe sensor does not enroll or authenti-cate my fingerprint.z Slide your finger correctly. For further information about enrollment and authen-tication, refer to “How to Use the Fingerprint Reader” (Î page 55) and [Finger-print Tutorial].• Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial].z The sensor enrolls or authenticates no fingerprint, or performs authenticationpoorly, despite the correct way of finger sliding when your finger is in any of theconditions stated below:• Rough skin, or injured finger (with a cut or a skin inflammation)• Extremely dry• Soiled with mud or oil• Fingerprint has been worn and has faded• Wet with water or sweating steps when any of the conditions described above exists>• Wash your hands or wipe them dry.• Use a different finger for registration or authentication.• Treat your finger with a hand cream when it is rough skin or dry.z Clean the fingerprint sensor. For further information, refer to “Handling & Main-tenance” (Î page 61).z The fingerprint sensor may be malfunctioning when it continues to performpoorly after the steps described above have been performed. ContactPanasonic Technical Support.Sensor does not work. z Exported passport can help you if you need to replace the sensor.• Log on to Windows as an Administrator.You can always access the computer by using your Windows log on pass-word. In convenient mode, any user can access the computer by using yourWindows log on password.• To access [File Safe][File Safe] can be always accessed by using the [File Safe] backup password.• Other functionsReplace/Repair the sensor, then follow the instructions in section “Replacingsensor.” (Î page 99).Some limited functions (e.g. deleting passport) is available without a func-tional sensor. In case of deleted operation, it is necessary to cancel the fin-gerprint verification operation to get to the password dialog.