94Troubleshooting (Advanced)Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem,contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software.• To check the computer’s usage status (Î page 103). Shut DownCannot shut down or restart Windows. z Remove USB devices.z It may take 1 or 2 minutes to shut down. Standby or HibernationCannot enter standby or hibernation. z Remove USB devices temporarily. If the problem persists, restart the computer.z It may take 1 or 2 minutes to enter standby or hibernation.z The computer does not enter standby or hibernation immediately after resum-ing. Wait approximately 1 minute.Cannot enter standby or hibernationautomatically.z Disconnect peripheral devices.z If you connect to a network using wireless LAN function, select the profile andconnect to the access point (Î page 73).z If you do not use wireless LAN function, turn off wireless LAN function (Î page69). If you use wireless LAN function, refer to “To enter standby or hibernation”(Î page 22) to enter sleep on hibernation.z Make sure that you are not using any software that regularly accesses the harddisk. Check that the software which constantly access to the hard disk or placeburden on CPU are not used. SoundNo sound. z Click or on the notification area and change the volume.z Restart the computer.Distorted sound. z Stop and restart playback."There was an error updating the reg-istry" appears when Sound Recorderis started.z Sound Recorder is started by a limited account user whose language setting isnot the same as the administrator user who last started Sound Recorder. Thisdoes not affect the operation. KeyboardCannot enter special characters (ß, à,ç, etc.) and symbols.z Use the character map. Click [start] - [All Programs] - [Accessories] - [SystemTools] - [Character Map].