64FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer CareCentre for assistance. For details (p. 72)Block noise, frozen ordisappearing image occursin digital mode / White spotsor shadow image (ghosting)occurs in analogue mode /Some channels cannot betunedCheck the position, direction and connection of the aerial.Check “Signal Condition” (p. 38). If “Signal Quality” is displayed in red, the digital signal is weak.Check your postcode area is able to receive the Freeview channels at www.freeview.co.ukDigital signals may be relatively low to prevent interference with analogue signals for the period ofDigital Switchover. Check the schedule of DigitalSwitchover at www.digitaluk.co.ukWeather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor receptionareas. Even during good weather, high pressure cancause poor reception of some channels.Due to the digital reception technologies involved, quality of the digital signals may be relatively low insome cases, despite good reception of analoguechannels.Turn the TV off with the Mains power On / Off switch, and then on again.If problem persists, consult your local dealer.Neither image nor sound isproducedIs the TV in AV mode? Check the correct AV input mode is selected. Check the mains lead is plugged into the socket outlet.Has the TV been turned On? Check the Picture Menu (p. 28) and volume. Check all required cables and connections are firmly in place.Auto aspectAuto aspect is designed to provide you with the best ratio to fill the screen. (p. 60)Press the ASPECT button if you would like to change the aspect ratio manually (p. 16).S-Video / black and whitepictureA black and white picture may be seen when the TV is set to S-Video when the connectedequipment is not. Change the setting on the TV(p. 24).Check that the output of the external equipment matches the input of the TV. If the output of theexternal equipment is set to S-Video, the TVmust also be set to S-Video (p. 24).Input mode, i.e. EC/AV1remains on the screenPress the button to clear this message.Press again to redisplay.Q-Link function does notworkConfirm SCART cable and connection. Also set “AV1 out” in the Setup Menu (p. 29).“VIERA Link” functiondoes not work and an errormessage appearsConfirm the connection. (p. 50 and p. 51) Turn the connected equipment on and then switch the TV on. (p. 53)Recording does not startimmediatelyCheck the settings of the recorder. For details, read the manual of the recorder.