Quintum Tenor AX Product Manual

Also see for Tenor AX: Product guide Quick start guide

Contents

Quintum Tenor AX Product Manual Manual pdf 91 page image

6-11 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRIVRInteractive Voice Response (IVR) is a feature of the Tenor AX that enables you to offer services,such as Pre-paid calling cards and Post-paid accounts to your customers. The Tenor AX uses theRADIUS (Remote Authentication Dial-In User Service), for authenticating and authorizing useraccess to the VoIP network. The RADIUS is a standard protocol which provides a series of standard-ized messages formats for transmitting and receiving dialed information, account data and authori-zation codes between the network access gateway and the billing server. As a result, the RADIUSenables the Tenor AX to interoperate directly with billing server application software from a widerange of vendors. To provide redundancy, the Tenor AX supports two RADIUS servers: Primary andSecondary.The IVR interface enables the Tenor AX to play back interactive pre-recorded voice messages to acustomer calling in from the Public Switched Telephone Network (PSTN), requesting informationsuch as account number, PIN number, and calling number. The caller is prompted for each piece ofinformation and the digits are captured by the Tenor AX and converted into RADIUS format. TheRADIUS will use the input data to identify the customer, verify the identity using the PIN code,check the account status, and then send back messages in RADIUS format to authorize the Tenor AXto proceed with the call. The call will then be routed over the VoIP network to the appropriateremote Tenor AX.You are able to pre-record and customize voice prompt files which lead the customer through thecalling card procedure. You can pre-record messages to meet your network and customer needs.Seven languages are supported for voice prompts: English, French, Mandarin, Spanish, German,Arabic, or Persian. The multiple language feature enables you to select multiple languages in whichto play voice recordings. For example, the welcome message will be played in Persian, and the fol-lowing message will ask the user if they would like to hear the rest of the messages in English,French, Mandarin, Spanish, German, Arabic, or Persian.Through the Command Line Interface (CLI), you can configure all functions within the Tenor AXthat will be used for pre-paid/post-paid call services, including IVR and RADIUS data.IVR Call TypesThere are two call services Tenor AX supports through IVR: Pre-paid Calling Card and Post-paidAccount.• Pre-paid Calling Card. A card with a set dollar amount to be used for placing voice calls. Thenormal call flow for a pre-paid service starts with the caller dialing the pre-paid access numberfrom a regular phone. The Tenor AX prompts the caller for a card number and destination num-ber which are sent to the RADIUS server (third party software) for verification.• Post-paid Account. An account used for placing voice calls where the account number andPIN (personal identification number) are used for security. The Tenor AX prompts the caller toenter an account number and a PIN (personal identification number), which are sent to theRADIUS server for verification. Normally, there is no limit on the amount or duration the calleris authorized to talk.