Chapter 5: Other InformationChapter 5 27Graphics contained within this publication are for representation only.TroubleshootingMost problems you encounter with your monitor can be corrected by consulting the followingtroubleshooting list.Note: If you prefer, we can provide you with the name of an Authorized ServiceRepresentative who will visit your home for a fee to install your electronic entertainmentsystem and to instruct you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport.Monitor ProblemsMonitor won’t turn on• Press the MONITOR button.• Make sur e the monitor is plugged in.• Check the wall r eceptacle (or extension cor d) to make sur e it is “live” by pluggingin something else.• Something might be wr ong with your r emote contr ol. Press the POWER button onthe fr ont of the monitor . If the monitor tur ns on, check the r emote contr ol solutionson page 28.• Maybe batteries in r emote ar e weak, dead, or installed incorr ectly. Put newbatteries in the r emote. (Note, if you r emove the batteries, you may have toreprogram the r emote to operate other components.)Buttons don’t work• If you’r e using the r emote contr ol, press the MONITOR button first to make sur ethe r emote is in monitor mode.• Unplug the monitor for two minutes and then plug it back in. T ur n the unit on andtry again.Monitor turns off unexpectedly• Sleep timer might have been activated. Go to page 26 for instructions.• Electr onic protection cir cuit may have been activated because of a power surge.Wait 30 seconds and then tur n on again. If this happens fr equently , the voltage inyour house may be abnormally high or low .• Unplug monitor . Wait five minutes. Plug it in again.• Auto Power Of f may be tur ned on. Go to page 26.Blank screen• Make sur e the component connected to the MONITOR is tur ned on.• Try another channel.No sound, picture okay• Maybe the sound is muted. T ry pressing the volume up button to r estor e sound.• If using S-V ideo or Y, Pb, Pr, remember to also connect the component’ s left andright audio output jacks to the monitor’s AUDIO IN jacks.• Make sur e the Volume option in the Sound menu is tur ned up.Noisy stereo reception• May be a weak station. Access the SOUND menu, highlight Sound Type and then chooseMono.No picture, no sound but TV is on• The monitor may be on the wr ong V ideo Input Channel. Pr ess INPUT repeatedlyto toggle thr ough the available video inputs.