Raritan DOMINION KSX User Manual

Also see for DOMINION KSX -: Brochure Quick installation guide

Contents

APPENDIX E: TROUBLESHOOTING 77Appendix E: TroubleshootingProblems and Suggested SolutionsREMOTE CONNECTIONP ROBLEMSS OLUTIONI cannot connect to DominionKSX via dial-up modem.Ensure that you have specified the modem device for yourRemote PC in the Add Connection Window (Dial-up typeconnection) modem field.Although concurrent connections may be enabled (eitherglobally or individually), the modem in Dominion KSX willonly accommodate one remote connection at a time – ensurethat someone else is not already connected via modem.Ensure that your user profile has modem access enabled andthat Dominion KSX is configured to enable a modeminterface on the Network Configuration Screen.Ensure that the communication port chosen by the networkadministrator on the Network Configuration screenmatches the port set in your connection profile.I cannot connect to DominionKSX via LAN/WAN orInternet.Re-check the IP settings for Dominion KSX from theDominion KSX Admin Console or remote Admin Consolewindow. Accessing the Network Configuration screen,ensure that the IP addresses set for “IP Address, SubnetMask, and Default Gateway” are still set correctly, per yourNetwork Administrator’s instructions.Ensure that your user profile has network access enabledand that Dominion KSX is configured to enable a networkinterface.Ensure that the communication port chosen by the networkadministrator on the Network Configuration screenmatches the port set in your connection profile.Ensure that the network configuration is correct by sendinga PING from the Remote PC to Dominion KSX.I cannot connect to DominionKSX via Web Browser.Re-check the IP settings for Dominion KSX from theDominion KSX Admin Console or remote Admin Consolewindow. Accessing the Network Configuration screen,ensure that the IP addresses set for “IP Address, SubnetMask, and Default Gateway” are still set correctly, per yourNetwork Administrator’s instructions.Ensure that your user profile has Web Browser accessenabled and that Dominion KSX is configured to enableWeb Browser.I cannot connect to DominionKSX and seem to be stuck atthe Login window.Ensure that you are using a valid and correct user name andpassword. Ensure that you are typing user name andpassword in the exact upper and lowercase combinations inwhich they were created. Drag the Login window to the side