9.10 Wi-Fi troubleshootingAspects of the installation can cause problems with the data shared between wireless devices. Suchproblems, their possible causes and solutions are described here.Problem Possible causes Possible solutionsEnsure that Wi-Fi is enabled on the multifunction display(Homescreen: > Set-Up > System Settings > WirelessConnections > Wi-Fi > On).Ensure that the “Wi-Fi” option is enabled on the iPhone(available from the phone's Settings menu).No wireless connection. Tablet / smartphone doesnot have a wirelessconnection established withthe multifunction display.Ensure that the Raymarine connection is selected as theWi-Fi network. If a passcode has been specified for themultifunction display's Wi-Fi connection ensure that thesame passcode is entered into the iPhone when prompted.Download the required Raymarine app from the relevantapplication store.Tablet / smartphone does nothave Raymarine app installedand running. Start the Raymarine app on your device.No Raymarine app on device.Mobile applications are NOTenabled on the multifunctiondisplay.Enable “Viewing only” or “Remote Control” (Homescreen:> Set-Up > System Settings > Wireless Connections> Mobile Apps).Device not compatible withRaymarine app.Recommended device requirements:• iOS Devices = Best performance achieved on iPhone 4or later and iPad 2 or later.• Android/Kindle Fire = Best performance achieved with1GHz processor and better and running 2.2.2. or later.Raymarine app runs slowly ornot at all.MFD software incompatible withmobile application.Ensure your MFD contains software application version3.15 or later.Download the “Navionics Marine” app from the relevantapp store.Smartphone / tablet does nothave “Navionics Marine” appinstalled and running. Start the “Navionics Marine” app on the device.No waypoint / routessynchronization with NavionicsMarine app.Chart application is not runningon the multifunction display.Start the chart application on the multifunction display.Weak or intermittent Wi-Fisignal.Interference from other wirelessdevices in the vicinity.Multiple wireless devices running simultaneously (suchas laptops, phones, and other wireless devices) cansometimes cause wireless signal conflicts. Temporarilydisable each wireless device in turn until you haveidentified the device causing the interference.Smartphone / tablet can nolonger connect to the internetor receive e-mails after using aRaymarine mobile app.Device still connected to themultifunction display.Ensure the access point on your device is switched backto your previous access point (e.g. the marina Wi-Fi).Troubleshooting 119