9.1 < Troubleshooting>9 TroubleshootingThis chapter provides helpful information for what to do if you encounteran error while using your printer.This chapter includes:• Clearing paper jams• Troubleshooting checklist• Understanding display messages• Toner cartridge-related messages• Solving general printing problems• Solving print quality problems• Common Windows problems• Common PostScript problems• Common Linux problems• Common Macintosh problemsClearing paper jamsNoteWhen removing paper that is jammed in the printer, if possiblealways pull the paper in the direction that it normally moves soas not to damage internal components. Always pull firmly andevenly; do not jerk the paper. If the paper tears, ensure that allfragments of paper are removed; otherwise a jam will occuragain.When a paper jam occurs, the Status LED lights red. Open and close thefront cover. The jammed paper automatically exit the printer.If the paper does not exit, check the display on the control panel. Themessage indicating the corresponding location of the paper jamappears. Refer to the table below to locate the paper jam and to clear it:In the paper feed areaIn the tray 11 Pull the tray 1 open.Message Location of Jam Go ToPaper Jam 0Open/Close DoorIn the paper feed area(tray 1, optional tray 2, multi-purpose tray)belowPaper Jam 1Open/Close Door Around the toner cartridge page 9.3Paper Jam 2Check Inside In the paper exit area page 9.3Duplex Jam 0Check Inside In the duplex area page 9.4Duplex Jam 1Open/Close Door In the duplex area page 9.5
