9.14 Common Linux problemsCondition Suggested solutionsThe printer doesn’tprint.• Check if the printer driver is installed in yoursystem. Open Unified Driver Configuratorand switch to the Printers tab in Printersconfiguration window to look at the list ofavailable printers. Make sure that yourmachine is displayed on the list. If not,please, invoke Add new printer wizard to setup your device.• Check if the printer is started. Open Printersconfiguration and select your machine onthe printers list. Look at the description inthe Selected printer pane. If its statuscontains “(stopped)” string, please, pressthe Start button. After that normal operationof the printer should be restored. The"stopped" status might be activated whensome problems in printing occurred.• Check if your application has special printoption such as “-oraw”. If “-oraw” isspecified in the command line parameterthen remove it to print properly. For Gimpfront-end, select “print” -> “Setup printer”and edit command line parameter in thecommand item.I encounter error“Unable to openMFP port devicefile!” when printinga document.Please avoid changing print job parameters(via LPR GUI, for example) while a print job isin progress. Known versions of CUPS serverbreak the print job whenever print options arechanged and then try to restart the job fromthe beginning. Since Unified Linux Driverlocks port while printing, the abrupttermination of the driver keeps the port lockedand therefore unavailable for subsequent printjobs. If this situation occurred, please, try torelease the port.When printing adocument over thenetwork in SuSE9.2, the printerdoes not print.The CUPS (Common Unix Printing System)version distributed with SuSE Linux 9.2(cups-1.1.21) has a problem with IPP(Internet Printing Protocol) printing. Use thesocket printing instead of IPP or install laterversion of CUPS (cups-1.1.22 or higher).Common Macintosh problemsCondition Suggested solutionsThe printer does notprint PDF file correctly.Some parts of graphics,text, or illustrations aremissing.Incompatibility between the PDF file andthe Acrobat products:Printing the PDF file as an image maysolve this problem. Turn on Print AsImage from the Acrobat printing options.Note: it will take longer to print when youprint a PDF file as an image.The document hasprinted, but the print jobhas not disappearedfrom the spooler in MacOS 10.3.2.Update your Mac OS to OS 10.3.3 orhigher.
